op999's Privacy Policy

About This Policy

op999 ("we", "us", "platform") operates a trusted online entertainment service for users in Bangladesh. This privacy policy sets out what information we collect when you use our website (https://op999.lat), open an account, or use our services — why we collect it, how we store it, and under what circumstances we share it with third parties.

By using this website, you are considered to have agreed to the terms of this privacy policy. If you have any questions about this policy, contact us at [email protected]. We may update this policy periodically; the latest version will always be published on this page.

We collect the following types of information to verify your identity, process transactions, and improve your experience with our service:

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for account verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (to complete transactions)
• General bank account details (for bank transfers)
• Deposit and withdrawal transaction history

1.3 Technical & Usage Information

• IP address and device information (operating system, browser type)
• Login time, session duration, and pages visited
• Information collected from cookies and similar tracking technologies
• Betting and gaming activity history

We only collect information that is necessary for the proper operation of our service. Collecting unnecessary or excessive information is outside our policy.

op999 uses your information for the following legitimate purposes:

2.1 Account Management & Verification

Identity information is verified to create, secure, and manage your account. This includes age verification (to confirm 21+), identity confirmation, and preventing unauthorized access to your account.

2.2 Transaction & Payment Processing

Financial information is used to process deposits and withdrawals smoothly through Bangladesh's popular mobile banking methods — bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Customer Support

Our 24/7 live chat and email support team may use your information to resolve your complaints, questions, or assistance requests promptly.

2.4 Ensuring Responsible Gaming

By analyzing your betting activity, we take the necessary steps to ensure responsible gaming. If a risk of excessive gaming is identified, we may reach out to the user to offer support.

2.5 Legal & Regulatory Obligations

Certain information is retained and processed for anti-money laundering (AML) and fraud prevention purposes as part of our compliance with applicable laws and regulations.

2.6 Service Improvement & Personalization

By analyzing your usage patterns, op999 improves the quality of its service and displays content according to your preferences.

The security of your information is our top priority. op999 takes the following technical and administrative measures to protect your data:

3.1 Encryption Technology

All communication between you and our servers on the website and mobile browser is protected by SSL (Secure Sockets Layer) encryption. As a result, your login credentials, financial details, and personal information cannot be read by third parties.

3.2 Access Controls

Only authorized personnel can access your information, and they are bound by strict confidentiality obligations. Access to data is restricted according to role-based policies.

3.3 Data Retention Period

We retain data for as long as your account is active and for as long as necessary to meet legal requirements. After an account is closed, data is kept only for as long as legally required; after that, it is securely deleted.

3.4 Handling Data Breaches

If a data security breach occurs for any reason, op999 will notify the affected users as quickly as possible in accordance with applicable regulations and will take the necessary remedial steps.

op999 does not sell your personal information or provide it to any third party for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Payment Processing Partners

The minimum necessary information is shared with the relevant payment provider to complete transactions through mobile banking services such as bKash, Nagad, Rocket, and Upay, and via bank transfer. They also process your information under their own privacy policies.

4.2 Legal Obligations

If we are required to disclose information due to a court order, a lawful request from an investigating authority, or the requirements of applicable law, we are legally obligated to do so. In such cases, only the necessary information is provided.

4.3 Technology Service Providers

Technology service providers engaged to operate our platform (such as server hosting and cybersecurity) may access data on a limited basis and under contractual confidentiality terms. They may not use the data without our instruction.

4.4 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. However, the protections of this privacy policy will continue to apply in such cases, and users will be notified in advance.

op999 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of the website.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining your login session, verifying security, and remembering your preferred language or settings. They cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences to improve your experience. For example, if you repeatedly visit the same game category, it is remembered so that it loads quickly.

5.3 Analytics Cookies

Anonymous statistics are collected to monitor and improve website usage. This information is never linked separately to your identity.

You can reject most cookies by changing your browser settings. However, disabling essential cookies may affect certain features of the website.

You have certain important rights over your own data. op999 respects these rights and gives you the opportunity to exercise them easily:

6.1 Right to Access

You may request to view the information stored in your account. We will respond to verified requests within a reasonable time.

6.2 Right to Correction

You may request the correction of inaccurate or incomplete information about you. Contact the support team and we will make corrections promptly.

6.3 Right to Request Deletion

In certain circumstances you may request the deletion of your data. However, due to legal obligations, some data may be required to be retained for a specified period.

6.4 Right to Object to Processing

You may object to the processing of your data for marketing or optional purposes. Upon receiving this request, we will stop the relevant processing.

To exercise any of the above rights, write to [email protected]. Our 24/7 support team provides assistance in both Bengali and English.

op999 is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory at account registration, and if we learn that a user is under 21, their account will be suspended immediately and their data will be securely deleted.

If a parent or guardian believes their minor child has registered on our platform, please contact [email protected] immediately.

Our servers and service infrastructure may be located in various countries. Your data may be transferred internationally when stored or processed on these servers. However, regardless of where processing takes place, the protection standards described in this privacy policy will always apply.

We ensure that appropriate contractual safeguards are maintained for data transfers and that the receiving party upholds appropriate security standards.

We may update this privacy policy from time to time — in response to changes in our service, adoption of new technology, or legal requirements. For any significant changes, we will notify you via your registered email or through the site.

Continued use of the platform after updated policy is published will be considered as your acceptance of the new policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available 24/7 through the website (in Bengali and English)

We take all privacy-related complaints seriously and try to respond as quickly as possible. Our support team is fully capable of providing assistance in Bengali.